FAQ

 

FAQ

Sizing

Simply email us with any questions as each piece varies. Custom sizing is also available for any style.


Custom Orders

We offer custom design services for all music stage shows, red carpets, or if you just want to stand out from the crowd. Please visit our Molly & Gidget Collection page for more information.


I need my custom item by a certain date. When should I place my order?

All custom work varies based on your needs and the level of work involved. It is best to call or email us at least 4 months ahead of your event date to get started. Rush orders may be accommodated when possible, but will be charged a rush order fee. It is best to get started on your custom order early. Please see our Molly & Gidget Collection page for more information.

Payment

We accept payment via credit card, cash, check or Paypal. Orders cannot be processed until full payment has been received and cleared. Payment plans for custom orders are also available.


Sales Tax Policy

Molly & Gidget is required to collect sales tax in South Dakota at the rate in effect at the time your order is shipped. The sales tax rate will be calculated during the payment process.


Shipping

Shipping rates vary by number of items purchased and/or value of your order. We will normally ship via Priority USPS Mail and provide a tracking number for all orders. UPS and FedEx are available upon request and for additional charges.

At this time we are not accepting international orders. We apologize for the inconvenience.

For items that are in-stock, we ship within 48 hours of receiving your full payment. All made-to-order items (as specified in the item description) require 2-4 weeks for production. Occasionally we have a longer production time due to volume of orders - if that is the case, the buyer will be informed immediately upon order via email. Shipping rates vary by number of items purchased. We ship all orders with delivery confirmation and insurance, no matter what! We like to play it safe with your purchases. The cost of these is included in your shipping price.


Returns

We do not accept returns. All vintage items come “as is” and all flaws/conditions are mentioned on the items descriptions. But, always feel free to contact us with any questions!

-No exchanges or returns on custom orders.-

Measurement Policy

All custom orders are made to measure. For clients who cannot be measured in person, Molly & Gidget will send you a measurement chart to fill out with the help of a local tailor. If you are in the South Dakota, Wyoming or Colorado (or visiting), we prefer to arrange a measurement appointment with you in person.

Our measurement policy:

1. If your garment does not fit correctly and Molly & Gidget personally measured you, we will correct the fit issues at our cost.

2. If you provided us with your measurements and were not measured by Molly & Gidget in person, then we are not responsible for any fit issues. We highly recommend that you be measured by a professional tailor.


Laundry and Care

Most items may be handwashed in cold water with gentle detergent and laid flat to dry. Iron on low as needed. Please refer to the care label in your garment before cleaning! Some embellishments and leather CANNOT be dry-cleaned, so please email us BEFORE attempting to clean if you have any questions.

-Molly & Gidget is not responsible for garment damage caused by improper care or laundering.- 

Photoshoot/Film/Event/Awards/Stage Show Loans

Molly & Gidget is happy to provide loaned wardrobe for your qualified photoshoot, film production, red carpet event, awards show, or music stage show. Please email us at tktrask@mollyandgidget.com with your production details and needs, and we will get back to you as quickly as possible. We can also provide original costume/wardrobe design for stage, film and editorials.